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Frequently Asked Questions

    • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
 

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere in a few seconds and you will no longer need to visit the branch!
    • For the steps click here

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here
    Hello To My First

    Hello To My First

    Hello To My First

    Beginning.. Together

    We know that you are the generation that has no limits to their ambitions and dreams, therefore we tailored MY FIRST  for you.

    Now you can join MY FIRST if you are 15 years old!

    With MY FIRST you will enjoy:

    • Free account opening
    • High-Interest Savings Account: Earn 8% interest rate on savings up to EGP 50,000.
    • Debit Card free issuance and renewal fees: Enjoy convenient access to your savings with a free debit card for withdrawals and purchases.
    • Transaction alerts: Stay informed with 10 free SMS alerts per month with banki Alert. Additional alerts are available for EGP 0.25 each.
    • Happy Points Program: Earn loyalty points on every transaction made with your debit or credit card, and banki Mobile. Redeem your points at the participating merchants. Click here
    • Exclusive discounts and offers: Enjoy special deals and promotions at your favorite stores. Click here
    • Digital banking convenience: Manage your accounts, track transactions, pay bills, and more with banki Mobile application.  Click here
    • Fast track to CAE summer internship: Gain valuable experience with a fast track to Crédit Agricole Egypt’ summer internship program

    Reaching 21 Years Old, unlock more benefits:

    • Credit Card: Enjoy a 50% discount on primary credit card issuance fees.
    • Loans: Get a 50% discount on administration fees for Cash and Car Loans.

    Eligibility: Youth individuals aged 15 and not yet 26 years old

    To know the bank tariff. Click here

      Note: When you reach 26 years old, you’ll receive an SMS notification about the transition of your MY FIRST account to a standard quarterly savings account. Your account number will remain the same and the associated SMS package will change to Smart SMS package as per announced tariff on our official website And you will be offered a banking package tailored to your specific needs at that time.

      Are you ready to start your journey to financial freedom with MY FIRST?

      Terms & Conditions Apply Click Here

       







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