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Frequently Asked Questions

    • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
 

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

    • You can now submit an ATM dispute request using banki Mobile at any time from anywhere in a few seconds and you will no longer need to visit the branch!
    • For the steps click here

    • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
    • View steps click here.

    • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here
    banki Token

    banki Token

    banki Token

    Enjoy the ultimate security features on your Online Banking transactions

    Unlock Seamless Transfers & Payments with banki Token:

    Experience ultimate security, safety, and convenience for your transactions. With banki Token (Soft Token), you can easily authorize:

    • Transfers to other bank accounts inside Egypt
    • Cards settlement (inside or outside Crédit Agricole Egypt)
    • Fawry bill payments

    banki Token generates a One-Time Password (OTP) on your smartphone, ensuring secure transactions anytime, anywhere, 24/7.

    banki Token Key Features:

    • Quick & Secure Authorization: Generate an OTP instantly with the token app.
    • Time-Sensitive Codes: OTPs expire in 30 seconds and refresh automatically every 30 seconds.
    • One-Time Use: Each OTP is valid for a single transaction.
    • Effortless Activation: Activate the token directly through banki Mobile— no need to use two devices or our desktop digital platforms “banki Online or banki Lite
    • Simplified Access: Transfers to your own accounts or cards don’t require a token.
    • Loyalty Rewards: Earn Happy Points with every transaction and redeem them at over 70 merchants.

    Enhanced Services requiring banki Token:

    • Activate your Face ID for iOS devices.
    • Credit card payments to other Crédit Agricole customers.
    • Transfer funds to other banks in Egypt through banki Mobile and make international transfers through banki Online.
    • Pay your Fawry bills instantly with a click
    • Enroll or amend Direct Debits for credit cards.
    • Unblock your card with ease.

    banki Token activation steps:

      1. Download Now: Visit Google Play or App Store to install the banki Token app “Entrust Identity Guard”
      2. Step-by-Step activation Guide: Click here: FAQ Link.