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Frequently Asked Questions

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here

  • Transfer money from your account to your card. (no token needed)
  • To settle your credit card from your account on banki Mobile Click here 

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Easily follow these simple steps:
  • click on “Forgot your PIN“ to retrieve/reset your PIN click here
Access all questions

Credit Card Summer Offer Taksit with Admin fees

Shop & Chill with Credit Agricole Credit Cards! Use your card and enjoy Taksit 0% Interest over 12 Months with the lowest admin fees on your local & International purchases.

Offer Details:

  • Offer Is valid for Local & International transactions performed During July-2025.
  • Offer is Valid for all purchases Locally & Internationally through POS or
    E-commerce transactions.
  • Offer is Valid only for Active & Valid Credit cards.
  • Offer can be requested from Credit Agricole Call center starting from 5th July 2025 till 10th August 2025
  • Offer is Available for Main & Supplementary Credit Cards except Corporate Credit Card.
  • Incase customer has more than 1 Main Card, can enjoy offer in all main cards he holds.
  • The minimum transaction amount is EGP 3,000
  • Maximum Amount to request Installments:
Card Type Maximum Taksit Amount
Visa – Gold EGP 75,000
Visa – Platinum EGP 125,000
Visa – Infinite EGP 200,000
  • There is no limit to the number of transactions eligible for “Taksit” service, as long as amounts are within the Eligible Taksit amount on above table.
  • Loyalty program Points “Happy Points” will be earned upon the purchase transaction; and no additional points will be earned for the “Taksit” service.
  • To inquire about the first installment date, please refer to banki Mobile application.
  • After visa credit card monthly closing:
    • Login easily on banki Mobile using your login credentials or Face ID or fingerprint.
    • From banki Mobile main menu: click on “Statements”.
    • Then, click on “Statements” to view your transactions E-statement.
    • Choose the month of transaction
    • View Transactions and due date of installment transactions
      • The offer includes transactions made using supplementary credit cards

Terms & Conditions for Taksit 0% Interest with Admin Fees:

  • Admin fees for 0% Installment over 12 months: 12.5% of the transaction amount.
  • You can request Taksit service by calling the Call center 4 working days after the transaction date.
  • Call 19191 to request Taksit 0% Interest rate with Admin fees, noting that Requests before 6 PM will be completed at the same day.
  • There’s no submitting for Taksit Request on the last business day of the Month.
  • Admin fees for International Taksit transactions (over 12 months) are 12.5% from transaction amount after adding foreign exchange fees.
  • Do not proceed with any payment process until the installment request is completed.
  • In case full payment or the credit limit is exceeded, the “Taksit” request will not be processed.
  • Customer will be requested to pay his 1st Installment in the month following Taksit Request date.
  • The customer will be requested to pay Admin fees during
    • Agreements booked on July-2025: Admin fees to be posted on August-2025 Statement and the customer to pay the Admin fees during September-2025.
    • Agreements booked on August-2025: Admin fees to be posted on September-2025 Statement and the customer to pay the Admin fees during October-2025.
  • Incase No payment for Admin fees, Normal Interest rates will be applied on “Admin fees” based on card type, and Admin fees will be added to Card Used balance.
  • If the Credit Limit was exceeded because of “Admin fees”, Credit limit exceed fees will be applied.
  • Incase you request to cancel Taksit from CAE Call center after your request was completed, Early settlement fees will be applied on Transaction.
  • Incase no payment for minimum amount for following 3 Months, Taksit transaction will be cancelled automatically and Taksit amount will be transferred to Card used balance.
Terms & Conditions apply.
Taxation no.: 204-896-843