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Frequently Asked Questions

  • لتغيير نوع حساب الاشتراك/ اللغة / رقم الحساب المسجل: اضغط هنا

  • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
  • View steps click here.

  • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here

  • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
  • To view the steps click here

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

Settle your credit cards dues in other banks

  • This Transfer is free till further notice
  • To activate your token click here:
  • Steps to transfer to other cards in other banks inside Egypt:
    • Choose “Transfers/Payments”.
    • Then choose “banks inside Egypt”.
    • Click “from” and choose your account number.
    • Then click “to” and choose “banks inside Egypt”.
    • Then fill in all the required fields & add the card number in the account number field.
    • Then add the amount.
    • Press “continue” & choose transfer/payment reason.
    • Enter the “TOKEN” & press confirm”.