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Frequently Asked Questions

  • Your savings plan is one click away. Click here for the steps.

  • Steps to change your billing profile/ language / billing account: Click Here

  • Click Here for the steps to apply for new banking products.

  • Your savings plan is one click away. Click here for the steps.

Settle your credit cards dues in other banks

  • This Transfer is free till further notice
  • To activate your token click here:
  • Steps to transfer to other cards in other banks inside Egypt:
    • Choose “Transfers/Payments”.
    • Then choose “banks inside Egypt”.
    • Click “from” and choose your account number.
    • Then click “to” and choose “banks inside Egypt”.
    • Then fill in all the required fields & add the card number in the account number field.
    • Then add the amount.
    • Press “continue” & choose transfer/payment reason.
    • Enter the “TOKEN” & press confirm”.