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Frequently Asked Questions

  • Steps to change your billing profile/ language / billing account: Click Here

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here
Access all questions

Certificate of Deposit

Enjoy a special return on a savings certificate with the option of choosing from different schemes depending on your needs.

Certificates of Deposits benefits:

  • Special interest rate
  • Save for 3 years, 5 years or 7 years
  • Certificates are only in Egyptian Pound
  • Offer applicable to Individuals only
  • Possibility of choosing the repayment system on a monthly, quarterly, semi-annual or cumulative basis.

APPLY ONLINE AND GET

FREE DAILY ACCOUNT WITH 9% INTEREST RATE

No Account Opening fees for the 1st year

FREE DEBIT CARD

For the 1st year

FREE SMS

Alert Service for the 1st year