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Frequently Asked Questions

  • Steps to change your billing profile/ language / billing account: Click Here

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here
Access all questions

Now You Can Settle Your Amex Card Easily

Because your convenience is our priority, we made it easier for you to settle your AmEx card wherever you are & whenever you want, using our “banki” digital channels.

  • Follow the steps illustrated in the 1st guide to settle your AmEx card from your USD account
  • Follow the steps illustrated in the 2nd guide to settle your AmEx card from your EGP account

1st guide: To settle your AmEx card from your USD Account through banki Mobile, swipe the guide screens using the arrows:

2nd guide: To settle your AmEx card from your EGP Account through banki Mobile, swipe the guide screens using the arrows: