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Frequently Asked Questions

  • Your savings plan is one click away. Click here for the steps.

  • Steps to change your billing profile/ language / billing account: Click Here

  • Click Here for the steps to apply for new banking products.

  • Your savings plan is one click away. Click here for the steps.

Self Care

  • Steps to change your billing profile/ language / billing account: Click Here

  • Press on “personal Accounts
  • Tab the account number to review last 50 transactions done

  • Login now to banki Mobile
  • Activate Taqsit service through the following steps: click Here

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication and transaction notification on your new mobile number

  • You can now submit an ATM dispute request using banki Mobile at any time from anywhere and you will no longer need to visit the branch!
  • For the steps Click here

  • No worries Click here to retrieve your password.

  • No worries Click here to retrieve your username.