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Frequently Asked Questions

  • Yes guests are allowed provided they are accompanying the cardholder on the same flight.
  • Each guest will be charged by $32 per visit (to be paid at the lounge)

6 free access throughout the calendar year then every extra visit will be charged by $32 (it will be debited from the registered credit card)

No minimum spend required

Mutual funds and Certificates of Deposit (CDs) are two distinct investment options that differ in several key aspects, including structure, risk, returns, diversification and liquidity. below is a comparison:
  1. Investment Type
  • Mutual Funds: Mutual funds pool money from multiple investors to invest in a diversified portfolio of stocks treasury bonds or other securities. The value of your investment fluctuates based on the performance of the underlying assets.
  • CDs: A CD is a fixed-term deposit offered by banks and credit unions. You deposit money for a set period (e.g." 1 year 3 years etc.) and the bank pays you a fixed interest rate over that term. The principal is guaranteed and the interest is usually fixed.
  1. Return and Risk
  • Mutual Funds: These carry market risk because the value of the underlying securities can rise and fall. As a result" returns are variable and depend on the performance of the assets within the fund. Equity mutual funds tend to have higher potential returns but with greater risk whereas bond funds offer more stable albeit lower returns.
  • CDs: Generally considered low risk because your principal and interest are guaranteed by the issuing bank. However CDs face interest rate risk- if interest rates rise during the CD term your fixed rate become less attractive. The return is fixed and predictable but it is typically lower than the potential mutual fund earnings especially in a low-interest-rate environment.
  1. Liquidity
  • Mutual Funds: Generally liquid allowing investors to buy or sell shares daily. Some funds may offer weekly liquidity for entry and exit.
  • CDs: Funds are locked in until the maturity date. Early withdrawals may result in penalties such as losing some of the accrued interest and withdrawals are usually not allowed within the first six months.
  1. Diversification
  • Mutual Funds: Provide built-in diversification since the fund invests in a variety of securities helping to spread risk across multiple assets.
  • CDs: offer no diversification as the investment is concentrated in a single fixed-income product.

With the same QR or Digital membership generated by the Primary OR Supplementary cardholders.
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Crédit Agricole Egypt Receives Three Prestigious Awards in the Year 2024

Cairo, Egypt – January 19, 2024: Crédit Agricole Egypt (CAE) has been recognized for its excellence in digital banking transformation, receiving three prestigious international awards in 2024. These accolades underscore CAE’s commitment to customer satisfaction by optimizing customers experience through embracing cutting-edge technology and digital advancements.

For the second consecutive year, International Business Magazine recognized CAE with the prestigious “Best Digital Transformation Program” award in Egypt, highlighting the Bank’s consistent efforts to delivering best-in-class digital services and its commitment to digital transformation and innovation.

Further solidifying its excellence in the digital banking landscape, “World Business Outlook” Publication honored CAE with its most prestigious “Digital Banking Provider of the Year” Award. This recognition cements the Bank’s commitment to agility as a leader in the digital banking landscape.

Adding to this momentum, “banki Mobile,” CAE’s mobile banking app, retained its title as the “Most Innovative Retail Banking App” from Global Banking and Finance Review for the fourth consecutive year. This recognition underscores the app’s user-friendly interface and comprehensive features which meets the evolving needs of the bank’s customers.

Jean-Pierre Trinelle, Managing Director of Crédit Agricole Egypt, stated, “These awards reflect our commitment to reimagining banking as a more accessible and personalized customer-centric experience.  These recognitions reaffirm our leading position in digital banking, and inspired us to continue anticipating the evolving needs of our customers in this fast-paced digital era.”

Credit Agricole Egypt’s success is also evidenced by its operational excellence and growing digital onboarding rates. Currently, 98% of domestic payments are made through CAE’s digital channels, demonstrating the Bank’s ability to create seamless, fast and secure financial experience. This achievement has been bolstered by the Bank’s integration with InstaPay, with 36% of active clients utilizing the service for immediate fund transfers.

To enhance customer loyalty and achieve service excellence, CAE has equipped its banki Mobile app with a suite of self-service features, including the Taksit Program, which allows customers to repay large purchases made both locally or internationally through flexible installments of up to 60 months. Additionally, users can access features such as self-registration, tracking and redeeming Happy Points directly from the app, and managing their cards by activating or blocking them easily.

Miriam Greiss, Head of Digital and Transactional Banking, stated, “With our state-of-the-art digital infrastructure, we have successfully advanced the user experience. By leveraging cutting-edge technology, we ensure that every customer transaction is seamless, secure, and personalized. Our customers are at the heart of everything we do, and their satisfaction is our ultimate goal. These awards collectively highlight our commitment to boosting digital transformation to best serve our customers.”

It’s worth mentioning that CAE has been consistently acknowledged by international publications for its ongoing dedication to operational excellence, digital transformation and customer centric approach.

CAE’s digital banking efforts encompass a multitude of areas, including online and mobile banking, contactless payments, and personalized financial management tools.

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