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Frequently Asked Questions

  • Steps to change your billing profile/ language / billing account: Click Here

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here
Access all questions

Pre-Dormant Accounts Instructions

Crédit Agricole is always keen to deliver the best banking service for you!

In light of the above, please note that by reviewing your bank account, we have noticed that you did not use your account for 8 months or more, so please visit your nearest branch as soon as possible, to reactivate your account.

Do not forget that by using your Debit or Credit or Prepaid card/s or even banki Mobile app, you will be rewarded with Happy Points for every transaction you perform; where you can collect and redeem your Happy Points from any of our participating merchants:

Carrefour, elmenus, Metro, B.Tech, Spinneys, Breadfast, Oscar Market, Fathalla Market, & Alfa Market, Zahran Market, Tradeline, Dukes, La Poire, El Dahan, American Eagle, Nike

You can find even more merchants on our website & banki mobile app.

Dormant Account:

It is the account on which none of the following transactions have taken place: withdrawal, deposit, transfer, payments or balance inquiry, for a whole year for current accounts, and two years for saving accounts. On the other hand, automated transactions carried out by the bank are not considered to prevent dormancy.

Dormant Account Re-activation:

  • In case of dormant account with other active accounts under customer’s ID:

Other accounts under the same ID will work normally, but we advise you to go to the nearest branch or contact the customer service center to reactivate the dormant account.

  • In case of dormant customer:

This happens when all customer accounts have become dormant because of not doing any transactions according to the bank policy.

The customer will not be allowed to deal on the account or his cards until he/she visits the nearest branch and writes a request to reactivate the account or sign a printed bank statement.

General Rules:

  • The bank will continue to cash any drawn checks and implement any standing instructions on the dormant accounts.
  • However, this is not considered as a reactivation of the accounts. In addition, an attempt of contacting the customer will be made to notify the customer before the transaction.
  • Upon reactivating the account, the customer must proceed with one transaction (withdrawal, deposit, or transfer) on the same day in order to finalize the reactivation process.