Q: Did you forget your password?

No worries Click here to retrieve your password.

Q: Did you forget your username?

No worries Click here to retrieve your username.

Question 1

Did you enter your banki Token PIN wrongly 5 times?

Amir Gaafar · Accepted Answer

Easily follow these simple steps click here

Question 2

Do you want to change your mobile number?

Mayar Sharaf · Accepted Answer

Now you can change your registered mobile number with no need to visit the branch.
To change your mobile number instantly click here
We will send you all communication and transaction notification on your new mobile number

Question 3

Did you forget your password?

Mayar Sharaf · Accepted Answer

No worries Click here to retrieve your password.

Question 4

Do you want to redeem your Happy points using banki Mobile?

Amir Gaafar · Accepted Answer

You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
View steps Click here

Question 5

Do you need fast and easy login to banki Mobile? Setup your Face ID now (For supported IOS devices)

Amir Gaafar · Accepted Answer

Now you can setup your Face ID. You’ll no longer need to enter your credentials with every login.
To know how to setup your face ID on banki Mobile Click here

Question 6

Do you want to setup your fingerprint login?

Amir Gaafar · Accepted Answer

No need to enter your login credentials with every login.
Click here to activate your fingerprint login Click here

Question 7

Do you want to activate a Token to make transfers and payments outside your accounts?

Amir Gaafar · Accepted Answer

To activate your banki Token using your mobile through banki Mobile Click here
To activate your banki Token using your laptop or PC through banki Lite Click here

Question 8

Transfer to any bank Account / IBAN in Egypt using banki Mobile

Amir Gaafar · Accepted Answer

Transfer to any Account/IBAN in Egypt using banki Mobile.
This transfer is free till further notice.

Steps to transfer to other Accounts/IBAN in other banks inside Egypt:

Choose “transfers/payments”.
Then choose “banks inside Egypt”.
Click “From” and choose your account number.
Then click “to” and choose “banks Inside Egypt”.
Fill in all fields then add account number/IBAN in beneficiary’s account filed.
Choose transfer or ‘save and transfer’ to save the beneficiary data for future use/transfer.
Then add the amount.
Press “continue” & enter reason of transfer.
Enter the “TOKEN” & press “confirm”.

To know more about steps Click here
To activate your token Click here

Question 9

Did you forget your username?

Amir Gaafar · Accepted Answer

No worries Click here to retrieve your username.

Question 10

Do you need help to register using your active bank card on banki Mobile and enjoy its variable features?

Amir Gaafar · Accepted Answer

Here’s how to register using your Card or T-Pin:

Register using your Active Card: Click Here
Register using your Bank ID# and Telephone PIN : Click Here

Question 11

Do you want to request an ATM dispute without the need to visit the branch ?

Mayar Sharaf · Accepted Answer

You can now submit an ATM dispute request using banki Mobile at any time from anywhere and you will no longer need to visit the branch!
For the steps Click here

Question 12

Did you forgot your banki Token PIN?

Mayar Sharaf · Accepted Answer

Easily follow these simple steps: click on “Forgot your PIN" to reset your PIN click here

Question 13

Do you want to activate a Token to make transfers and payments outside your accounts?

Mayar Sharaf · Accepted Answer

To activate your banki Token using your mobile through banki Mobile click here
To activate your banki Token using your laptop or PC through banki Lite click here

Question 14

How do I enter the lounges?

Mayar Sharaf · Accepted Answer

Present your membership QR code to the lounge staff

Question 15

Is there a minimum card spend I shall make during the year to qualify me for the free lounge accesses?

Mayar Sharaf · Accepted Answer

Yes $1 per calendar year. In case cardholder did not meet the minimum spend criteria of $1 during the calendar year.
he/she will be entitled to only 2 free access+ 1 free guest per visit.

Question 16

How many free accesses am I entitled to as a supplementary cardholder?

Mayar Sharaf · Accepted Answer

Unlimited free access throughout the calendar year

Question 17

How many free accesses am I entitled to as a primary cardholder?

Mayar Sharaf · Accepted Answer

Unlimited free access throughout the calendar year

Question 18

Do I have to book the lounge access ahead of my visit?

Mayar Sharaf · Accepted Answer

No prior reservation is required

Question 19

Can I use my physical card to enter the lounge?

Mayar Sharaf · Accepted Answer

You will only be able to access lounges by presenting your membership QR code from the mobile app.

Question 20

Do you want to pay all your bills using banki Mobile?

Mayar Sharaf · Accepted Answer

As you pay different bills:

Remember to set them as “favorites” so you can easily pay them again next time
To pay your bills through banki Mobile application click here

Question 21

Do you need to apply now for various bank products through banki Mobile, including Credit Cards, Auto and Cash Loans, Mortgages, and Green Finance?

Mayar Sharaf · Accepted Answer

Click Here for the steps to apply for new banking products.

Question 22

Do you need to send money instantly on the spot 24/7 through banki Mobile?

Mayar Sharaf · Accepted Answer

Click here for the steps.

Question 23

Do you need to book a Time Deposit instantly through banki Mobile without visiting the branch?

Mayar Sharaf · Accepted Answer

Your savings plan is one click away. Click here for the steps.

Question 24

Do you need to book a Certificate of Deposit instantly through banki Mobile without visiting the branch?

Mayar Sharaf · Accepted Answer

Your savings plan is one click away. Click here for the steps.

Question 25

Do you need help to change your billing profile / language/ banki Alert billing account?

Mayar Sharaf · Accepted Answer

Steps to change your billing profile/ language / billing account: Click Here

Question 26

Do you need help to register in the SMS alerts service banki Alert?

Mayar Sharaf · Accepted Answer

Steps to register in banki Alert: Click Here

Question 27

Do you want to check your account balance at any time?

Mayar Sharaf · Accepted Answer

Press on “personal Accounts”
Tab the account number to review last 50 transactions done

Question 28

Check your transactions whether “Accounts/Credit Card”

Mayar Sharaf · Accepted Answer

Subscribe in E-statement:

For credit card and personal account and avoid charging fees for issuing printed statements
For the E-statement Registration, click here
For E-Statement Terms and Conditions, click here

Question 29

How will my guest get access to the lounge?

Mayar Sharaf · Accepted Answer

With the same QR or Digital membership generated by the Primary OR Supplementary cardholders.

Question 30

Transfer to any Wallet in Egypt using banki Mobile?

Mayar Sharaf · Accepted Answer

Transfer to any wallet in Egypt using banki Mobile.
This Transfer is free till further notice

Steps to transfer to any Wallet inside Egypt:

Choose “transfers/payments”.
Then choose “banks inside Egypt”.
Click “From” and choose your account number.
Then click “to” and choose “banks Inside Egypt”.
Fill in all fields then add Wallet mobile number in beneficiary’s account filed.
Choose transfer or "save and transfer"to save the beneficiary data for future use/transfer.
Then add the amount.
Press "continue" & enter reason of transfer.
Enter the "TOKEN" & press "confirm".

To know more about steps, click here
To activate your token, click here

Question 31

Do you want to use Taqsit service for your transactions easily when purchasing all your necessities using your Credit Card and choose the best instalment plan wherever you are with no need to visit the branch?

Mayar Sharaf · Accepted Answer

Login now to banki Mobile
Activate Taqsit service through the following steps: click Here

Question 32

Did you enter your banki Token PIN wrongly 5 times?

Mayar Sharaf · Accepted Answer

Easily follow these simple steps click here

Question 33

Did you forget your banki Token PIN?

Mayar Sharaf · Accepted Answer

Easily follow these simple steps:

click on “Forgot your PIN“ to retrieve/reset your PIN click here

Question 34

Donate to NGOs through banki Mobile to provide support and assistance to those in need.

Mayar Sharaf · Accepted Answer

You can even select the organization you wish to donate to.

Steps to Donate through banki Mobile:

Choose “Fawry Bill Payments”.
Click “From” and choose the account number to pay from.
Click “To” and choose “Bills”.
Click “Select biller” and choose “Charity”. choose the organization you wish to donate to under the Charity section.
Click “Pay/Add new bill”.
Select biller then fill in all required fields.
Choose “Save & Pay” to add them as Favorites.
Enter Amount.
Enter “TOKEN” and click “Confirm”.

To activate your token Click here

Question 35

Do you want to settle your credit card since It's your card due date?

Mayar Sharaf · Accepted Answer

Transfer money from your account to your card. (no token needed)
To settle your credit card from your account on banki Mobile Click here

Question 36

Do you want to settle your credit card in another bank? Using banki Mobile you can transfer to your credit card in any bank in Egypt

Mayar Sharaf · Accepted Answer

This Transfer is free till further notice.
To activate your token Click here

Steps to transfer to other cards in other banks inside Egypt:

1. Choose “Transfers/Payments”.
2. Then choose “banks inside Egypt”.
3. Click “from” and choose your account number.
4. Then click “to” and choose “banks inside Egypt”.
5. Then fill in all the required fields & add the card number in the account number field.
6. Then add the amount.
7. Press “continue” & choose transfer/payment reason.
8. Enter the “TOKEN” & press “confirm”.
  - To know more Click here

Question 37

Did you receive your new card and want to activate it to start using it ?

Mayar Sharaf · Accepted Answer

Here’s how to activate your card Click here

Question 38

Do you want to settle your credit card since It’s your card due date?

Mayar Sharaf · Accepted Answer

Transfer money from your account to your card. (no token needed)
To settle your credit card from your account on banki Mobile click here

Question 39

Do you want to check your account balance at any time?

Mayar Sharaf · Accepted Answer

Press on “personal Accounts”
Tab the account number to review last 50 transactions done

Question 40

Do you want to setup your fingerprint login?

Mayar Sharaf · Accepted Answer

No need to enter your login credentials with every login
Click here to activate your fingerprint login click here

Question 41

Did you forget your password?

Mayar Sharaf · Accepted Answer

- No worries click here to retrieve your password

Question 42

Did you forget your username?

Mayar Sharaf · Accepted Answer

- No worries click here to retrieve your username

Question 43

Donate to NGOs through banki Mobile to provide support and assistance to those in need.

Mayar Sharaf · Accepted Answer

You can even select the organization you wish to donate to

Steps to Donate through banki Mobile:

Choose “Fawry Bill Payments”
Click “From” and choose the account number to pay from
Click “To” and choose “Bills”
Click “Select biller” and choose “Charity”. choose the organization you wish to donate to under the Charity section
Click “Pay/Add new bill”
Select biller then fill in all required fields.
Choose “Save & Pay” to add them as Favorites
Enter Amount
Enter “TOKEN” and click “Confirm”

To activate your token click here

Question 44

Transfer to any bank Account/IBAN in Egypt using banki Mobile

Mayar Sharaf · Accepted Answer

- Transfer to any Account/IBAN in Egypt using banki Mobile.
- This transfer is free till further notice.

Steps to transfer to other Accounts/IBAN in other banks inside Egypt:

Choose “transfers/payments”.
Then choose “banks inside Egypt”.
Click “From” and choose your account number.
Then click “to” and choose “banks Inside Egypt”.
Fill in all fields then add account number/IBAN in beneficiary’s account filed.
Choose transfer or ‘save and transfer’ to save the beneficiary data for future use/transfer.
Then add the amount.
Press “continue” & enter reason of transfer.
Enter the “TOKEN” & press “confirm”.

To know more about steps, click here
To activate your token,click here

Question 45

Transfer to any Wallet in Egypt using banki Mobile

Mayar Sharaf · Accepted Answer

Transfer to any wallet in Egypt using banki Mobile.
This Transfer is free till further notice

Steps to transfer to any Wallet inside Egypt:

Choose “transfers/payments”.
Then choose “banks inside Egypt”.
Click “From” and choose your account number.
Then click “to” and choose “banks Inside Egypt”.
Fill in all fields then add Wallet mobile number in beneficiary’s account filed.
Choose transfer or ‘save and transfer’ to save the beneficiary data for future use/transfer.
Then add the amount.
Press “continue” & enter reason of transfer.
Enter the “TOKEN” & press “confirm”.

To know more about steps, click here
To activate your token, click here

Question 46

Do you want to pay all your bills using banki Mobile?

Mayar Sharaf · Accepted Answer

As you pay different bills remember to set them as “favorites” so you can easily pay them again next time
To pay your bills through banki Mobile application click here

Question 47

Are guests allowed in the lounges for supplementary credit card holders?

Mayar Sharaf · Accepted Answer

Yes guests are allowed provided they are accompanying the cardholder on the same flight.
Each guest will be charged by $32 per visit (to be paid at the lounge)

Question 48

Did you receive your new card and want to activate it to start using it?

Mayar Sharaf · Accepted Answer

Here’s how to activate your card click here

Question 49

Do you need help to register using your active bank card on banki Mobile and enjoy its variable features?

Mayar Sharaf · Accepted Answer

Here’s how to register using your Card or T-Pin

- Register using your Active Card: Click Here
- Register using your Bank ID# and Telephone PIN : Click Here

Question 50

Check your transactions whether “Accounts/Credit Card"

admin · Accepted Answer

Subscribe in E-statement for credit card and personal account and avoid charging fees for issuing printed statements
For the E-statement Registration, click here

Question 51

How do I choose / Amend my statement subscription mode?

admin · Accepted Answer

- Choose Statement > Manage Subscription and the available options will be displayed: E-statement only, E-Statement/Printed or Printed Statement only. After chosen the suitable mode, please accept the terms and conditions to apply the requested service.

- Please note that you will be charged for printed statements in case chosen.

[masterslider id="26"]

Question 52

I’m subscribed in E-Statement mode, how many months will be available in banki Mobile?

admin · Accepted Answer

Last 12 months

Question 53

Do you want to settle your credit card in another bank? Using banki Mobile you can transfer to your credit card in any bank in Egypt

admin · Accepted Answer

This Transfer is free till further notice
To activate your token click here:
Steps to transfer to other cards in other banks inside Egypt:
- Choose “Transfers/Payments”.
- Then choose “banks inside Egypt”.
- Click “from” and choose your account number.
- Then click “to” and choose “banks inside Egypt”.
- Then fill in all the required fields & add the card number in the account number field.
- Then add the amount.
- Press “continue” & choose transfer/payment reason.
- Enter the “TOKEN” & press “confirm”.

To know more, click here.

Question 54

How to change my security question and answer through banki Mobile?

admin · Accepted Answer

- Choose Preferences > Settings >change Security Q & A to change them

- Choose a new security questions and answers> enter your token authorization code for verification> click continue

Question 55

Do you need help to change your billing profile / language/ banki Alert billing account?

Mayar Sharaf · Accepted Answer

Steps to change your billing profile/ language / billing account: click here

Question 56

Are guests allowed in the lounges for primary credit card holders?

Mayar Sharaf · Accepted Answer

Yes guests are allowed provided they are accompanying the cardholder on the same flight.
Each guest will be charged by $32 per visit (to be paid at the lounge)

Question 57

How do I enter the lounges?

Mayar Sharaf · Accepted Answer

Present your membership QR code to the lounge staff

Question 58

Is there a minimum card spend I shall make during the year to qualify me for the free lounge accesses?

Mayar Sharaf · Accepted Answer

No minimum spend required

Question 59

How many free accesses am I entitled to as a primary cardholder?

Mayar Sharaf · Accepted Answer

6 free access throughout the calendar year then every extra visit will be charged by $32 (it will be debited from the registered credit card)

Question 60

How do mutual funds differ from CDs?

Mayar Sharaf · Accepted Answer

Mutual funds and Certificates of Deposit (CDs) are two distinct investment options that differ in several key aspects, including structure, risk, returns, diversification and liquidity. below is a comparison:

Investment Type

Mutual Funds: Mutual funds pool money from multiple investors to invest in a diversified portfolio of stocks treasury bonds or other securities. The value of your investment fluctuates based on the performance of the underlying assets.
CDs: A CD is a fixed-term deposit offered by banks and credit unions. You deposit money for a set period (e.g." 1 year 3 years etc.) and the bank pays you a fixed interest rate over that term. The principal is guaranteed and the interest is usually fixed.

Return and Risk

Mutual Funds: These carry market risk because the value of the underlying securities can rise and fall. As a result" returns are variable and depend on the performance of the assets within the fund. Equity mutual funds tend to have higher potential returns but with greater risk whereas bond funds offer more stable albeit lower returns.
CDs: Generally considered low risk because your principal and interest are guaranteed by the issuing bank. However CDs face interest rate risk- if interest rates rise during the CD term your fixed rate become less attractive. The return is fixed and predictable but it is typically lower than the potential mutual fund earnings especially in a low-interest-rate environment.

Liquidity

Mutual Funds: Generally liquid allowing investors to buy or sell shares daily. Some funds may offer weekly liquidity for entry and exit.
CDs: Funds are locked in until the maturity date. Early withdrawals may result in penalties such as losing some of the accrued interest and withdrawals are usually not allowed within the first six months.

Diversification

Mutual Funds: Provide built-in diversification since the fund invests in a variety of securities helping to spread risk across multiple assets.
CDs: offer no diversification as the investment is concentrated in a single fixed-income product.

Question 61

What are mutual funds?

Mayar Sharaf · Accepted Answer

Mutual funds are investment vehicles that pool money from multiple investors to invest in a diversified portfolio of capital market instruments, including equities listed on the stock exchange, treasury bills, treasury bonds, or other securities.

Question 62

Who is the fund manager and how do they affect performance?

Mayar Sharaf · Accepted Answer

EFG Hermes Asset Management is the fund manager for Credit Agricole I, Credit Agricole II equity funds and Credit Agricole III money market fund. With over 25 years of experience in the Egyptian market, the fund manager makes investment decisions on behalf of the investors based on through research and close monitoring of market conditions. EFG Hermes Asset Management is responsible for the performance of the funds under its management, as they handle the investment part of the fund

Question 63

What are returns and how are they calculated?

Mayar Sharaf · Accepted Answer

Returns represent the total net profits or losses (in some types of mutual funds) achieved against the invested amount during a specific period.
To view the returns for the mutual funds offered by the bank

Question 64

What are the different types of mutual funds?

Mayar Sharaf · Accepted Answer

The main types of mutual funds include:

Equity Funds (Stock Market)
Fixed Income Funds (Medium/Long term Debt Funds)
Money Market Funds (Short term Debt Funds)
Balanced Funds (Hybrid Funds)
Precious Metals Funds (Gold/Silver Funds)

WELCOME TO CRÉDIT AGRICOLE EGYPT

How can we help you ?

Frequently Asked Questions

Do you need to send money instantly on the spot 24/7 through banki Mobile?

Do you need to book a Time Deposit instantly through banki Mobile without visiting the branch?

Do you need help to change your billing profile / language/ banki Alert billing account?

Do you need to apply now for various bank products through banki Mobile, including Credit Cards, Auto and Cash Loans, Mortgages, and Green Finance?

Do you need to book a Certificate of Deposit instantly through banki Mobile without visiting the branch?

Did you enter your banki Token PIN wrongly 5 times?

Do you want to change your mobile number?

Did you forget your password?

Do you want to redeem your Happy points using banki Mobile?

Do you need fast and easy login to banki Mobile? Setup your Face ID now (For supported IOS devices)

Do you want to setup your fingerprint login?

Do you want to activate a Token to make transfers and payments outside your accounts?

Transfer to any bank Account / IBAN in Egypt using banki Mobile

Did you forget your username?

Do you need help to register using your active bank card on banki Mobile and enjoy its variable features?

Do you want to request an ATM dispute without the need to visit the branch ?

Did you forgot your banki Token PIN?

Do you want to activate a Token to make transfers and payments outside your accounts?

How do I enter the lounges?

Is there a minimum card spend I shall make during the year to qualify me for the free lounge accesses?

How many free accesses am I entitled to as a supplementary cardholder?

How many free accesses am I entitled to as a primary cardholder?

Do I have to book the lounge access ahead of my visit?

Can I use my physical card to enter the lounge?

Do you want to pay all your bills using banki Mobile?

Do you need to apply now for various bank products through banki Mobile, including Credit Cards, Auto and Cash Loans, Mortgages, and Green Finance?

Do you need to send money instantly on the spot 24/7 through banki Mobile?

Do you need to book a Time Deposit instantly through banki Mobile without visiting the branch?

Do you need to book a Certificate of Deposit instantly through banki Mobile without visiting the branch?

Do you need help to change your billing profile / language/ banki Alert billing account?

Do you need help to register in the SMS alerts service banki Alert?

Do you want to check your account balance at any time?

Check your transactions whether “Accounts/Credit Card”

How will my guest get access to the lounge?

Transfer to any Wallet in Egypt using banki Mobile?

Do you want to use Taqsit service for your transactions easily when purchasing all your necessities using your Credit Card and choose the best instalment plan wherever you are with no need to visit the branch?

Did you enter your banki Token PIN wrongly 5 times?

Did you forget your banki Token PIN?

Donate to NGOs through banki Mobile to provide support and assistance to those in need.

Do you want to settle your credit card since It’s your card due date?

Do you want to settle your credit card in another bank? Using banki Mobile you can transfer to your credit card in any bank in Egypt

Did you receive your new card and want to activate it to start using it ?

Do you want to settle your credit card since It’s your card due date?

Do you want to check your account balance at any time?

Do you want to setup your fingerprint login?

Did you forget your password?

Did you forget your username?

Donate to NGOs through banki Mobile to provide support and assistance to those in need.

Transfer to any bank Account/IBAN in Egypt using banki Mobile

Transfer to any Wallet in Egypt using banki Mobile

Do you want to pay all your bills using banki Mobile?

Are guests allowed in the lounges for supplementary credit card holders?

Did you receive your new card and want to activate it to start using it?

Do you need help to register using your active bank card on banki Mobile and enjoy its variable features?

Check your transactions whether “Accounts/Credit Card”

How do I choose / Amend my statement subscription mode?

I’m subscribed in E-Statement mode, how many months will be available in banki Mobile?

Do you want to settle your credit card in another bank? Using banki Mobile you can transfer to your credit card in any bank in Egypt

How to change my security question and answer through banki Mobile?

Do you need help to change your billing profile / language/ banki Alert billing account?

Are guests allowed in the lounges for primary credit card holders?

How do I enter the lounges?

Is there a minimum card spend I shall make during the year to qualify me for the free lounge accesses?

How many free accesses am I entitled to as a primary cardholder?

How do mutual funds differ from CDs?

What are mutual funds?

Who is the fund manager and how do they affect performance?

What are returns and how are they calculated?

What are the different types of mutual funds?

Do you want to redeem your Happy points using banki Mobile?

Do you want to change your mobile number?

Do you want to use Taqsit service for your transactions easily when purchasing all your necessities using your Credit Card and choose the best instalment plan wherever you are with no need to visit the branch?

Do you want to request an ATM dispute without the need to visit the branch?

Do you need fast and easy login to banki Mobile? Setup your Face ID now (For supported IOS devices)

Do you need help to register in the SMS alerts service banki Alert?

What type of cheques are available in banki Mobile?

How old is the History of the checks can I view?