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Frequently Asked Questions

  • Steps to change your billing profile/ language / billing account: Click Here

  • Press on “personal Accounts”
  • Tab the account number to review last 50 transactions done

  • This Transfer is free till further notice.
  • To activate your token Click here
Steps to transfer to other cards in other banks inside Egypt:
    1. Choose “Transfers/Payments”.
    2. Then choose “banks inside Egypt”.
    3. Click “from” and choose your account number.
    4. Then click “to” and choose “banks inside Egypt”.
    5. Then fill in all the required fields & add the card number in the account number field.
    6. Then add the amount.
    7. Press “continue” & choose transfer/payment reason.
    8. Enter the “TOKEN” & press “confirm”.

Subscribe in E-statement:
  • For credit card and personal account and avoid charging fees for issuing printed statements
  • For the E-statement Registration, click here
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Fidele Club

Elevate your banking experience with Fidèle club

Know More

Fidele Club

Elevate Your Banking Experience with "Fidèle Club"

Experience a world of exclusive privileges and unparalleled service tailored to your discerning lifestyle with Fidèle Club.

As a valued Fidèle Club member, enjoy:

Personalized Attention:

  • Dedicated Relationship Manager: Receive expert financial guidance tailored to your individual needs.
  • Priority Service: Skip the wait with priority access to our customer service center (19191) and dedicated lounges in most Crédit Agricole branches.
  • Seamless Transactions: Benefit from expedited processing for all your banking transactions at any branch.
  • Global Airport Lounge Access: Relax in comfort and style with access to VIP lounges at over 25 airports worldwide, 6 times a year, using your Fidèle Club Platinum Credit Card.  Click Here to know more about Visa Airport Companion lounge Service

Tailor-Made Financial Solutions:

  • Complimentary Fidèle Platinum Debit Card: Enjoy the convenience and prestige of our premium debit card.
  • Annual Fidèle Club Branded Chequebook: Manage your finances with ease and a touch of exclusivity.
  • Infinite & Platinum Credit Card with Exclusive Benefits: Access a high credit limit of EGP 500,000, and 30% discount on issuance fees, and a world of Platinum privileges.
  • Flexible Financing: Achieve your dreams with financial solutions up to EGP 1,000,000, and 50% discount on administrative fees for cash and car loans.
  • Preferential Rates: Grow your wealth faster with exclusive rates on deposits, fees, and charges.
  • Rewarding Banking: Earn Happy Points with every transaction using your debit, credit cards or through banki Mobile application. Click Here to know more about Happy Points program
  • Dream Home Financing: Turn your dream home into reality with our convenient and flexible House Finance program. Click Here to know how to apply for a Housing Finance

Effortless Digital Banking:

  • “banki” Your Gateway to Convenience: Manage your finances anytime, anywhere with our suite of digital banking channels including banki Mobile, and banki Lite. Click Here to know more about banki digital services
  • Enhanced Security with banki Token: Enjoy peace of mind with our dedicated security application for all your online transactions.  Click Here to know how to activate your banki Token

Join Fidèle Club:

Simply meet one of the following criteria:

  • Maintain an average balance of EGP 600,000 (or equivalent) across your Crédit Agricole Egypt accounts for the past 3 months.
  • Transfer your monthly net salary of at least EGP 50,000 (or equivalent) to your Crédit Agricole Egypt account.
  • Maintain an average monthly cash flow of at least EGP 50,000 (or equivalent) to your Crédit Agricole Egypt accounts for the past 6 months.

Important Information:

  • A monthly fee of EGP 300 (or equivalent) will apply for 9 months if eligibility criteria are not met for 3 consecutive months.
  • Fidèle Club package services will be suspended after 12 consecutive months of not meeting the eligibility criteria.

To know the bank tariff: Click Here

Terms and Conditions apply. Click here







      An asterisk (*) means required information.