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Frequently Asked Questions

No prior reservation is required

Unlimited free access throughout the calendar year

Present your membership QR code to the lounge staff

Unlimited free access throughout the calendar year

  • Yes $1 per calendar year. In case cardholder did not meet the minimum spend criteria of $1 during the calendar year.
  • he/she will be entitled to only 2 free access+ 1 free guest per visit.

Stay connected and use our digital services

  • Now using banki Mobile app latest version easily activate your soft token to start making transfers payments!
  • To view the steps click here

  • You can now check your Happy points balance and redeem them using banki Mobile in a few seconds.
  • View steps click here.

  • Now you can change your registered mobile number with no need to visit the branch.
  • To change your mobile number instantly click here
  • We will send you all communication> and transaction notification on your new mobile number

  • Login now to banki Mobile and activate “Taqsit” service through the following steps: click Here

  • You can now submit an ATM dispute request using banki Mobile at any time from anywhere
    in a few seconds and you will no longer need to visit the branch!
  • For the steps click here

  • Easily activate your banki Token now from banki Lite using your laptop or PC.
  • To view steps click here

 

  • Now you can setup your Face ID. You’ll no longer need to enter your credentials with every login.
  • To know how to setup your face ID on banki Mobile click here.

  • Steps to change your billing profile/ language / billing account: click here

  • Press on “personal Accounts
  • Tab the account number to review last 50 transactions done

  • No need to enter your login credentials with every login
  • Click here to activate your fingerprint login click here

    • No worries  click here to retrieve your username

    Here’s how to register using your Card or T-Pin

      • Register using your Active Card: Click Here
      • Register using your Bank ID# and Telephone PIN : Click Here